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Track Your Order

Type in your order number and the email you used at checkout to see where your Kosagu order is. The order number appears in the confirmation email sent after payment.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Reading your order status

  • Processing means we have your payment and the workshop is building your piece. Cutting, sanding, finishing and drying take 7–10 business days.
  • Completed means the piece has been packed and handed to the carrier. Transit usually takes about 5 business days.
  • Cancelled or Refunded means the order was stopped or paid back; an email from us will explain why.

Following the parcel

When the carrier collects your order, we send an email with the tracking number and a link to the carrier’s site. A new tracking number can take up to a day before it shows any movement. Bigger items sometimes travel in two or more boxes, each with its own tracking number, and they may not arrive together.

No movement on the tracking?

If the tracking hasn’t changed in several business days, or the estimated delivery date has passed, send us your order number. We’ll contact the carrier and get back to you.

Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).

Email
help@kosagu.com
Support hours
Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)