Shipping Policy
Kosagu pieces are built after you order, so delivery happens in two stages: first the workshop builds and finishes your item, then a carrier brings it to you. Here is how each stage works and how long it usually takes.
Stage 1: building your piece
Production takes 7–10 business days from the day your payment is confirmed. In that time the boards are cut to size, joined, sanded, finished and left to dry before packing. Larger items such as desks and coffee tables tend to land toward the end of that range. Weekends and public holidays are not counted as business days.
Stage 2: transit
Once your order leaves the workshop, transit takes about 5 business days. Put together, most orders reach a US address in roughly 5 business days after payment. These are estimates; carrier delays, weather and address problems can add time.
Shipping costs
| Destination | Cost | Estimated timing |
|---|---|---|
| United States | Shipping is free on every order | 7–10 business days to build, then about 5 business days in transit |
| Outside the United States | Depends on the destination; email us for a quote before ordering | International shipping is available; cost and delivery time vary by destination. |
For international orders, the destination country may charge customs duties or import taxes on arrival. Those charges come from local authorities and are separate from our shipping cost.
Packaging
Solid wood is heavy, and corners are where damage usually happens. Pieces are wrapped and protected at the edges before boxing. Some larger items may ship in more than one box, which can arrive on different days.
Tracking
We email a tracking number as soon as the carrier picks up your order. You can also check status on our Track Order page.
Address accuracy
Please check your shipping address carefully at checkout. If you spot a mistake, email us right away; we can update it before the item ships. Once a parcel is with the carrier, we may not be able to redirect it, and a package returned due to an incorrect address may need to be shipped again at extra cost.
When it arrives
Open the box soon after delivery and look the piece over. If anything is broken, cracked or missing, email us within 7 days of delivery with photos of the item and the packaging, and we will arrange a fix. See the Return and Refund Policy for how this works.
Questions
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+7).
- help@kosagu.com
- Support hours
- Monday – Friday, 9:00 AM – 5:00 PM (GMT+7)